Process DESIGN AND DEPLOYMENT
In today's world, where the speed of change is increasing exponentially, customers' access to information, awareness and diversity of options are also increasing rapidly. Customers are increasingly asking for “more”. More value, more attention, more flexibility, more trust and more consideration. In addition, less trouble, less waste of time, less expense and bureaucracy.
Almost every day, we encounter works that cannot be completed at promised deadline, exceed the budget, and are done incomplete or carelessly because it is left to the last minute. When we go down to the root cause of the problem, we see that the main deficiency in institutions and organizations, regardless of scale, is the inadequacy in the processes. Most of the time, either the processes are not defined, they are incomplete or they are out of date. It is also common for employees not to know the processes.
Business Process Design and Management is key to leaders to transform, implement and continuously improve end-to-end business processes that deliver unparalleled customer experiences across the organization. Approach is based on a customer first culture and operationally efficient, productive and compliant business operations. To be effective, business processes must be focused to ensure best in class customer experience, operational excellence, and business process management concepts, tools, methodologies, and software.
As Sistema, full services to cover Process Design and Deployment are:
- BPM (Business Process Management) Software Implementation (Licensing, Platform Set-up, Maintenance, Author / End User Trainings)
- Business Process Analysis & Design (As-Is / To-Be), Workshop Moderation and Live Mapping, Process Mining
- Business Process Performance Indicator Design & Scorecarding
- Business Process Automation (Process Assessment for Automation, Pipeline Management, Requirement Analysis, Low Code/RPA (Robotic Process Automation) automation)
- Customized Business Process and Systems Training Design
- BPM Center of Excellence Trainings
- Enterprise Process Maturity Assessment
- Individual Process Maturity Assessment
Process Maturity Journey
As a result of these services, Sistema Success Engineering methodology increases Process Maturity at the Corporate and Process Level. Increased Process Maturity levels is proven to have an impact on Key Business Outcomes.
Overall, the cooperation with Sistema has clearly helped us reach our business objectives
Sistema has extended top notch support in the documentation of our global processes, in the selection of appropriate e-tools and in the preparation of the supporting training programs. The end products were very well received by users and feedback was unanimously positive.
Overall, the cooperation with Sistema has clearly helped us reach our business objectives.
Mark James
Senior Vice President of Global Pricing
DHL Express
Excellent support to help grow our business
DHL Express has worked with Sistema for the last 10 years to help develop, manage and maintain our Sales Process. Sistema have provided excellent support to help grow our business and drive our sales team to new levels of attainment. They have an extremely professional team that has taken the time to really understand our business and provide us with proactive innovation and support.
Malcolm Rees
Head of Global Sales
DHL Express
Huge success further than our initial expectation
Sistema owned the project, analyzed all the data in various aspects and analyzed the end to end supply chain together with data analysis, field work and workshops. They forced all units in the organization to meet the deadlines together with detailed action plans to solve root causes of symptoms.
All of these were key drivers behind the huge success further than our initial expectations.
Atalay Gümrah
CEO
Eczacıbaşı
Performance metrics became visible and we started to make continuous improvement.
Before the P2P project, we had very limited facts on process performance. After the project it became possible to track progress and we started to make new decisions in the context of continuous improvement.
AyÅŸe Ä°lik
CFO
Mondi Tire Kutsan
Results were eye-opening, future proof and added much needed efficiency to the company
Extremely diligent, detailed and focused job done by Sistema team. Results were eye-opening, future proof and added much needed efficiency to the company. Their dedication and thoroughness is of the highest quality.
Cengiz Öztelcan
CEO
Turk Telekom International
Successful results were the key outputs
We have many on going projects however we have not experienced a project that has been owned and enjoyed this much in a long time. Project planning, design of processes and successful results were the key outputs.
Thank you to everyone who participated in the project.
Aybars Karaatmaca
Division Head – Distributor Management and Sales Operations
Turkcell
SUCCESS PARTNERS
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