Monitoring and Measurement

Time is the most unique and valuable unit of measure for all living things. Because it is irreplaceable and irreversible. Therefore, it has been the most observed and measured phenomenon throughout history. It is one of the best systematic development examples for accurate measurement and instant observation from sundial to wall clock, wrist watch to atomic clock. As a result, monitoring and measurement are still one of the most useful methods today to capture concepts that are not directly visible but have added value.

In terms of business life, monitoring and measurement become much more crucial because it is much more difficult to separate non-value-added works from value-added ones. Moreover, the cumulative of employee success reflect on the success of companies. For this reason, continuous measurement and monitoring are still indispensable for successful corporate management.

“What gets measured gets managed.”

(Peter Drucker, 1954, “The Practice of Management”)

After nearly 70 years Peter Drucker’s quote, same simple principle applies.

Measurement, analysis, goals, metrics/KPI’s, follow-through are at the center of each and every management framework and improvement methodology.

It is essential for companies to record, measure and monitor the facts and indicators they deem valuable (strategic initiatives, goals, KPIs, voice of customer, process indicators etc.).

Gartner's research shows that performance monitoring & measurement is not only a number crunching exercise. It has to be carefully designed and implemented to generate the impact. Otherwise it may create dissatisfaction and may be viewed as not worth the time and effort.

Monitoring & measurement, which is at the center of the Sistema's Success Engineering framework, is actually the forerunner of new beginnings, not an end. Success engineering methodology ensures that

the right metrics are defined in a balanced manner in alignment with strategic goals/objectives and operations model (end to end business processes)
processes and systems are configured to deliver the right metrics from the very beginning
metrics are easily and effectively populated from underlying systems, scored, visualized, owned and acted upon
change initiatives are prioritized, followed through and adopted according to their impact on key metrics
strategic (organizational) goals/metrics, end-to-end business process goals/metrics and personal goals/metrics are defined

In this context, Sistema provides full services below in order to cover Monitoring & Measurement needs of organizations:

Cascaded Scorecards / Dashboards for Live Performance Monitoring and Measurement at all organizational levels
Process Mining/Intelligence for Process Discovery and Compliance
Pre/Post Implementation Maturity Assessments
Stakeholder Surveys

Focus, communication and excellence in execution

Our consulting experience with Sistema during the design of retail business model of Turkcell Flagship stores can be summarized by 4 words: focus, communication and excellence in execution.

I would like to thank Sistema team for exceeding our expectations in every project phase.

Turgay Adıyaman

Channel Management, Channel Strategy Unit Head

Turkcell

Very professional and systematic support for value adding customer service process design

Sistema helped us in a very professional and systematic way to create clarity of what we where doing in the space of Customer Service and how we could ensure that what we do add value to our customers!

Ulrik Topp

CEO

DHL Global Mail Central & Northern Europe

Huge success further than our initial expectation

Sistema owned the project, analyzed all the data in various aspects and analyzed the end to end supply chain together with data analysis, field work and workshops. They forced all units in the organization to meet the deadlines together with detailed action plans to solve root causes of symptoms.

All of these were key drivers behind the huge success further than our initial expectations.

Atalay Gümrah

CEO

Eczacıbaşı

Performance metrics became visible and we started to make continuous improvement.

Before the P2P project, we had very limited facts on process performance. After the project it became possible to track progress and we started to make new decisions in the context of continuous improvement.

Ayşe İlik

CFO

Mondi Tire Kutsan